We were unable to process the refund of your balance
Read more here, if you have not recieved the refund of your balance on your physical Rejsekort
The physical Rejsekort has been closed. If you have a Rejsekort Personal, Flex, Commuter Combi or Commuter Card, we will automatically refund any remaining balance, any unused period, and any possible remaining card price.
The refund will be paid to your NemKonto. However, in some cases we do not have the correct bank account details, which means we are unable to complete the payment.
If you have recieved an email from us, or if you cannot see the payment in your NemKonto, please fill out the web form below:
